TERMS AND CONDITIONS

DEPOSITS & BOOKING

To secure your date, a non-refundable deposit is required at the time of booking:

Events up to $1,000 require a $100 non-refundable deposit.

Events over $1,000 require a 10% non-refundable deposit.

This deposit is applied toward your total event cost.

PAYMENTS

We’re happy to offer flexible payment options. Payment may be made in one or multiple installments, depending on your needs.

Unless otherwise specified in writing by Blue Ridge Boards, LLC:

The remaining balance must be paid in full no later than 14 days prior to your event date.

CANCELLATION & CHANGES

We understand that plans can shift. However, due to the preparation and scheduling involved in each event, our cancellation policy is as follows:

Cancellation 14+ days prior to your event: Only the deposit is retained.

Cancellation 13–8 days prior: 50% of the total event cost is non-refundable.

Cancellation 7–4 days prior: 75% of the total event cost is non-refundable.

Cancellation within 72 hours: 100% of the event cost is non-refundable.

If you need to reschedule, please contact us as soon as possible. We’ll do our best to accommodate changes based on availability.

WEATHER CONTINGENCIES

For outdoor events, clients are responsible for arranging adequate weather backup plans (e.g., tenting, indoor alternatives). Blue Ridge Boards, LLC is not responsible for damages to product or setup due to weather conditions. If inclement weather prevents safe delivery or setup, we will work with you to find the best possible solution, but no refunds will be issued for weather-related issues beyond our control.

DELIVERY & SETUP

Delivery and setup fees may apply based on event location and size. These fees will be clearly outlined in your event quote.

We will coordinate with you regarding arrival times and setup needs. Please ensure access to the event site at the agreed-upon time and that setup areas are clean, level, and ready.

Once the display is set, it may not be moved or altered without prior approval, as this may affect presentation quality and food safety.

CLIENT RESPONSIBILITIES

To help ensure a successful event, clients agree to the following:

Provide accurate event details, including location, timing, and access instructions.

Inform Blue Ridge Boards of any known allergies or dietary restrictions at least 14 days prior to the event.

Ensure there is refrigeration available, if needed, for longer events or early deliveries.

Arrange for any necessary cleanup or disposal after the event unless previously discussed.

Blue Ridge Boards, LLC is not liable for any injuries, illness, or damages resulting from mishandling of food after delivery/setup is completed. Under no circumstances shall Blue Ridge Boards, LLC be liable for any indirect, incidental, special, or consequential damages. Our total liability, if any, shall not exceed the total amount paid for the services provided.